Client Experience Concierge Job at Travel With Lani, Grand Rapids, MI

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  • Travel With Lani
  • Grand Rapids, MI

Job Description

We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.

Key Responsibilities:

  • Research, plan, and coordinate customized travel itineraries.

  • Assess client preferences, needs, and budgets to recommend tailored travel options.

  • Book travel services including flights, accommodations, transportation, cruises, and tours.

  • Provide professional client support before, during, and after travel.

  • Resolve client concerns or issues promptly and professionally.

  • Participate in training, professional development, and webinars.

  • Collaborate with team members and suppliers to deliver exceptional client experiences.

Qualifications:

  • Strong verbal and written communication skills.

  • Reliable internet and a computer or smartphone.

  • Experience in customer service, hospitality, or sales is a plus.

  • Personal travel experience helpful but not required.

What We Offer:

  • Comprehensive onboarding and ongoing training.

  • Flexible full-time or part-time remote work.

  • Career development opportunities.

  • Access to industry benefits and travel perks.

Job Tags

Remote job, Full time, Part time, Flexible hours,

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