Position Summary:
The Director of Field Compliance manages the activities associated with independent distributor (i.e., “Field”) compliance and the prevention of fraudulent e-commerce activity.
Essential Duties and Responsibilities:
•Participates in strategic planning to establish goals and objectives for department.
•Manages and develops the day-to-day activities of the department to meet goals and objectives.
•Directs employee workload and provides training and resolution to ensure optimal productivity.
•Evaluates departmental process and procedures and recommends improvements to increase effectiveness.
•Monitors adherence to policies for field compliance and prevention of fraudulent activity.
•Oversees the analysis of distributor documentation and system order activity.
•Assesses the effective interaction of field compliance and fraudulent activity personnel.
•Creates and generates detailed, periodic reports to show activity/results in high volume work areas.
•Performs functional tasks as needed to support departmental operations and team members.
•Reviews the appeals requests for Corrective Action and Appeals Board.
•Evaluates the work product to ensure compliance and proper analysis.
•Complies with company policies and procedures.
•Performs other duties as needed.
Primary Contacts: (outside department)
•Distributor Services, Data Services, Accounting, Partner Stores, distributors, and financial institutions.
Supervisory Responsibilities:
•Supervises a team.
Education and Experience:
• Bachelor’s Degree in Business Administration or related field. Law degree preferred.
•Five to seven years of experience in auditing, regulatory compliance, internal control, or fraud prevention.
•Two to three years of staff supervision.
•Or combination of equivalent experience, education, and training.
Skills:
•Active listening, critical thinking, analysis, evaluation, troubleshooting, judgment and decision-making, monitoring, negotiation, and leadership
•Proficient use of MS Office Products, database programs such as Microsoft Access, Universal Workflow, and DMC.
Equal Opportunity/Affirmative Action Employer. Market America | SHOP.COM considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.
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