Job Description
Do you want to SIGNIFICANTLY IMPACT lives daily? Do you have EXCELLENT hospitality skills? Our Team is seeking a dedicated Servant Leader with a passion for positively impacting individuals on their health journey.
iCRYO is a concierge wellness service provider specializing in cryotherapy, infrared therapy, body sculpting, IV therapy, and services to help patients prevent, recover or relax as they make health a priority. Our mission is to inspire our patients and guests to live longer, stronger, and healthier lives. We foster a team-oriented culture built on passion, accountability, and productivity to ensure an exceptional experience for every guest.
Position Overview The Health and Wellness Coach plays a vital role in helping guests achieve their wellness goals through exceptional customer service, social media engagement, and community outreach. This individual will be responsible for educating guests on iCRYO’s services, maintaining safety protocols, and working collaboratively with the team to enhance the overall guest experience. Health and Wellness Coaches should be action oriented, customer service driven, ambitious, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Director, and their team to set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.
Key Responsibilities - Ability to work a minimum of 40-45 hours per week, some weekend shifts will be required.
- Learn to maintain a Book of Business that will impact and enhance bonuses and commissions.
- Provide excellent hospitality and incorporate concierge experiences for guests to enjoy.
- Provide exceptional listening skills to develop a personalized, targeted wellness plan for Guests.
- Strong customer service skills, motivated and respectful, and open to coaching by management .
- Promote iCRYO through social media marketing and participation in community events.
- Work closely with the Center Director and team to set goals, solve problems, and ensure smooth daily operations.
- Continue education on iCRYO’s medical and medical enhancement services to stay informed and provide expert guidance.
- Utilize point-of-sale systems for booking, rescheduling, and managing reservations.
- Uphold safety protocols and ensure compliance with company standards.
Qualifications - Passionate about wellness with a dynamic and engaging personality.
- Strong customer service skills, with the ability to handle guest concerns professionally.
- Ability to multi-task, manage time effectively, and work independently
- Comfortable working in a fast-paced, upscale environment.
- Ability to pass iCRYO service exams following initial training
Salary/Benefits - Hourly range is from $16 to $20 based on experience
- Benefits include an In House HSA of $12,000 per year Our Team welcomes Members who are action-oriented, ambitious, and eager to make a positive impact in the wellness industry. If you are ready to provide EXCELLENT care that SIGNIFICANTLY IMPACTS people’s wellness journeys, we’d love to have you on our team!
Job Tags
Hourly pay, Full time, Work at office, Shift work, Weekend work,