• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
• Can be fully remote or onsite in the Washington DC office if preferred.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
...We are a rapidly expanding Appliance Repair company looking to add new members to our team! This is an independent/sub-contractor job... ...requires you to sell your jobs (we do not give pricing over the phone to our customers)! Please do not apply if you are looking for an...
...students the academic and character-building skills they need as learners and leaders. Purpose statement The Speech-Language Pathologist Assistant (SLPA) supports the delivery of speech and language services to students under the supervision of a licensed Speech-...
...Job Title & Specialty Area: Medical Lab Tech Scientist Department: Blood Bank Location: Dallas, TX Shift: Full Time, 3rd Shift Job Type: On-Site Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize...
...TEKBERRY OFFERS A $100 payment FOR REFERRALS! Title: Medical Device Assembler Pay Rate: $19.55/hr. Benefits include health, dental, and vision (following 60 days of employment). Employment Type: Contract Est. End Date: 07/26/2026 Schedule...
...Are you fluent in both English and German? Do you have experience working as an interpreter? LTC is an interpreting agency looking for contracted German language interpreters in Indianapolis. You will accept appointments on an as needed basis. The ideal interpreter has...