Job Description

We are seeking a dedicated and experienced  Director of Operations to lead the day-to-day management and long-term success of our  independently owned and operated quick service restaurant in  Dallas, Texas . This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.

Key Responsibilities:

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
• Hire, train, and develop team members to create a positive, high-performance work environment
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards, and brand guidelines
• Maintain scheduling, shift coverage, and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong community relationships
• Work directly with ownership on business strategy, budgeting, and future growth opportunities
• Implement systems and best practices to improve service consistency and operational efficiency
• Lead with a “working manager” mindset—supporting the team on the floor as needed

Qualifications:

• 3+ years of quick service or fast casual restaurant management experience
• Strong leadership and team-building skills
• Proven ability to manage operations and control costs
• Excellent communication, time management, and problem-solving abilities
• Knowledge of food safety, labor laws, and local health codes
• Comfortable working flexible hours, including weekends and holidays
• Passion for hospitality and a strong customer-service mindset

Benefits:

• Competitive salary based on experience
• Performance-based bonuses
• Paid time off
• Employee meals and discounts
• Direct influence on business decisions and workplace culture

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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